Order Status

Want to find out what is going on with your order? Sign in to your account to see your order history, or look up the confirmation email we sent when the order was placed - it carries the tracking link for your parcel.

Sign in and check your order

If you have an account with us, sign in and review the order, its status and its tracking.

Track without an account

You do not need an account to follow a parcel. Every order confirmation email includes a tracking link that goes straight to the carrier, and the same link is in the dispatch email sent when your parcel leaves our warehouse.

What the statuses mean

Processing - we have your order and are preparing it.
Completed - the parcel has left us; the tracking link is live.
Cancelled - the order was not placed, and any charge has been released back to your payment method.

Still stuck?

Email [email protected] or call +1 352-745-9439 with your order number and we will look it up for you.