Warranty Claim

SOREL products are covered by a One-Year Limited Warranty against defects in materials and workmanship. Before you get in touch, please check that your product is under warranty - and please only include one item per claim.

Certain products may be excluded from the applicable Limited Warranty, as indicated at the point of sale and/or on the product hang tag.

Does my product qualify?

• The item must have been purchased less than one year ago.
• It must have been bought from us or from an authorised retailer.
• Normal wear, accidental damage and misuse are not covered.

How to start a claim

Email [email protected] with the subject "Warranty Claim" and include:

• A photo of the whole product, plus close-ups of the problem.
• Your order number, or a photo of the receipt if you bought it elsewhere.
• The date of purchase and where you bought it.
• Your name, shipping address and a phone number.
• A short description of what happened to cause the problem.

If your product cannot be repaired, tell us which you would prefer: merchandise credit, or the unrepaired item shipped back to you.

Please make sure the item is freshly washed or clean before sending it - items that arrive dirty cannot be assessed.

Warranty service hours

Phone: +1 352-745-9439
Monday to Friday, 8am - 4pm PT