Customer Care

Questions about an order, a size, a return or a warranty claim? Our customer care team handles all of it.

Contact us

• Email: [email protected]
• Phone: +1 352-745-9439
• Mail: 12434 Chickadee Ln NW, Silverdale, WA 98383

Hours

Customer Care Phone: Monday to Friday, 5am - 5pm PT
Warranty Phone: Monday to Friday, 8am - 4pm PT

Quick answers

• Returns - returns are accepted within 60 days of the purchase date. See Returns for the full policy.
• Order status - sign in to your account to review an order and its tracking, or see Order Status.
• Warranty - footwear and apparel carry a one year limited warranty. See Warranty to start a claim.
• Size and fit - see Size Guides.
• Looking after your boots - see Product Care.

Accessibility

If you have trouble using any part of this site, please tell us which page you were on and what went wrong, and we will make the information available another way. See Accessibility Statement.